Questions Asked

This page lists the questions often asked by Clients.
Potential clients can, by perusing this page, begin to appreciate the complexity and power of TimePeace and the extent and involvement of the Help Desk.
  

What do I do if:

1. I want to change from paying weekly to fortnightly or vice versa
2. An employee’s name changes.
3. I want to change where the back up file goes.
4. I want to change the TimePeace computer.
5. I want to start deducting lunch from some of my employees automatically.
6. The power goes off and the staff cannot log out or in.
7. My shop network is down and the staff cannot use the TimeClocks.
8. My TimePeace Server Computer has failed.
9.  I want to pay some staff extra for working in the weekends.
10.  I want my payroll payslips to show the hours for holiday and or entitlements.
11.  I want to add an operator who can log into MarkTime but not have access to all reports.
12. I want to make sure I always have the latest version.
13. I want to pay the staff according to their Contract.
14. I want to pay staff for the hours that vary each day.
15. I want to change the image.
16. My staff use a bar code card to log in and they have left it at home.
17. I discover that an employee forgot to log in for the afternoon on a previous day.
18. I want the staff names to appear with the family name first.
19. I want to find the help files.
20. I want to find the phone number for the help desk.
21. I want to reactivate a previous employee who has returned to work.
22. The TimePeace help desk asks for my current version number.
23. I want to know when my licence expires.
24. I recorded a staff member as being part time and they should have been salaried.
25. I forgot to record a Stat Day in the Statutory  day file.
26. I want to know the name of the MarkTime server so I can add remote modules.
27. I changed an employee’s code and now they appear twice on the log reports.
28. I have an employee whose records  I can see in the log but are not appearing in the reports.
29. I want to change my payroll provider.
30. I want to restore my data from an Archive I did.
31. I want to make sure that the automatic backups are running properly.
32. I want to exclude some employees from the reports.
33. I want to print one staff member’s logging activity for a staff review.
34. I want to print the gross wages paid to a staff member over a period of time.
35. I want to hide the employee’s hourly rates and secret codes while I am away.
36. I have been using TimePeace on trial and now I want to delete my practise records.
37. I have forgotten to include a staff member’s hourly rate. How can I fix the historical log records so that the financial reports are accurate?

    and can I?
    

38. Have  my Staff log out for a teabreak, and then be reinbursed the statutory amount?
39. Limit the number of teabreaks taken each day?
40. Generate reports showing the variance between actual hours worked and contracted hours for each employee?
41. Pay my staff according to the Roster I have set up in TimePeace?
42. Record Leave in advance and enter it automatically into the relevant payweek?
43. Pay overtime?
44. Pay extra for week end work?
45. Budget for  forward dates?
46. Automatically  record statutory days worked?
47. Generate payslips?
48. Report  lunch and Teabreak taken lengths?
49. Set my Employees into Departments and Zones?
50. Report on Department or Zone?
51. Change the clock interface?
52. Import data into MS Excel?
53. Deduct the employees designated lunch period if they do not log out for lunch?